Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through our website. This store is operated by SISI UK LTD.
Order Processing
Orders are processed and dispatched Monday to Friday (excluding public holidays).
Orders placed before 14:00 (2 PM) on a working day are usually dispatched the same day. Orders placed after this time, on weekends, or on public holidays will be processed on the next working day.
Shipping Carriers
We ship orders using reliable UK courier services including:
- Royal Mail
- DPD
- Evri
- Yodel
- APC Overnight
The courier used may depend on the product type, parcel size, delivery location, or service availability.
Estimated Delivery Times
Estimated delivery times for Mainland UK are:
- Standard Delivery (Royal Mail / Evri / Yodel): approximately 3–5 working days
- Express Delivery (DPD / APC Overnight): approximately 1–3 working days
Delivery times are estimates and may vary due to courier delays, weather conditions, high demand periods, or other circumstances beyond our control.
Shipping Costs
Many of our products include free standard shipping within Mainland UK.
If a shipping charge applies, it will be clearly displayed on the product page and during checkout before payment is completed.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched so that you can track your delivery.
Incorrect Address Information
Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for delivery delays or failed deliveries caused by incorrect address information provided at checkout.
Lost or Delayed Parcels
If your parcel appears to be lost or significantly delayed, please contact us so that we can investigate the issue with the courier.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
SISI UK LTD
201, Twickenham Road,
Isleworth,
London TW7 6AA,
United Kingdom
Email: sisibiocare@gmail.com
Website: https://sisiukltd.com